devlans305

Daily analysis and reporting of customer base numbers, per region and sidewise. Highlighting the compliance level of each customer. Daily analysis and reporting of customers revenue and retailer performance per region, highlighting the profitability of each customer. Daily analysis and reporting of compliance base numbers per region per site highlighting the risk level of each customer. Regular maintenance of KYC reporting databases and ensuring that each active customer is compliant.

Daily acquisition and recruitment of retailers and sim card selling agents. Daily branding and visibility activities of Airtel brand within Nairobi West market. Ensuring that daily retailer stock levels are up to date.

Offered 3rd level technical and user support on system applications. Wrote scripts that maintained web-server applications. Occasionally conducted system audits on client applications. Served as primary point of contact for support relating to owned solutions and products. Performed root cause analysis of reported issues to enact corrections. Explained technical information in clear terms to promote better understanding for non-technical users.

Built and deployed postal corporation of Kenya intranet. Built and deployed Postal corporation of Kenya File management system. Offered 2nd level support on computer hardware, software and network activities to staff and clients.