devmetalguy
Chief Of Staff | Customer Success & Strategic Partnerships Leader
Senior customer success, partnerships, and business operations leader with 10+ years of experience across enterprise SaaS, fintech, retail, and Web3. Brings Chief of Staff, customer success, and commercial leadership experience together with technical fluency across data, AI, and product. Equally comfortable leading enterprise transformation programmes or building new capabilities from scratch in startup environments, with a track record of managing high-value client relationships, driving complex initiatives to completion, and working across distributed global teams spanning APAC, Europe, and North America.
Experience: 11 years
Yearly salary: $110,000
Hourly rate: $100
Nationality: 🇬🇧 United Kingdom
Residency: 🇹🇠Thailand
Experience
Developer Relations | Ecosystem and Strategic Partnerships
SideShift.ai 2025 - 2026
Led strategic partnerships, and ecosystem growth at SideShift, owning the full partner lifecycle from research, and first introduction through to onboarding & integration, managing relationship health, customer success and long-term growth.
Military Service & Career Development Break
UK Forces / NATO 2023 - 2025
Deployed on overseas peacekeeping operations as part of a multinational NATO taskforce. Studied & qualified in high performance sport coaching.
Lead Data Consultant (Chief of Staff to Programme Leadership)
Accenture (formerly Redkite) 2021 - 2023
Drove alignment between executive stakeholders and engineering delivery teams.
Solution Team Leader | Product Owner & Scrum Master
NTT Data (formerly everis UK) 2018 - 2021
Led delivery teams across digital transformation programmes spanning luxury retail and fintech. Accountable for client outcomes, stakeholder engagement, delivery governance, and programme success across seven concurrent initiatives.
Project Manager
Olapic 2016 - 2018
Managed client success and project delivery for a leading UGC and earned content marketing platform.
Project Manager
Peerius 2015 - 2016
Joined as Support Analyst and progressed to Project Manager within 9 months, taking on full client delivery ownership.
Skills
customer-service
customer-success
customer-support
developer-relations
gtm
product-lead
product-manager
english