diansinggih
Dedicated and customer-focused professional with over 12 years of experience managing and operating an internet café business, customer service, cash handling, and online community engagement. Experienced in supporting customers, troubleshooting computer-related issues, moderating online communities, and maintaining positive user interactions. Possesses strong communication skills in Bahasa Indonesia and working proficiency in English. Seeking opportunities in Customer Service, Content Moderation, Community Management, Chat Support, Trust & Safety, or Call Center Operations.
Experience: 7 years
Yearly salary: $10,000
Hourly rate: $15
Nationality: 🇮🇩 Indonesia
Residency: 🇲🇾 Malaysia
Experience
Community Chatter / Community Moderator
GG3 & GamerHash Crypto Communities 2024 - 2026
Engaged with community members through online communication channels. Responded to user inquiries and provided assistance. Encouraged active participation and user engagement. Monitored discussions and maintained community standards. Escalated user concerns and reported community feedback. Supported community growth and retention initiatives. Maintained consistent community engagement. Assisted in creating a positive user experience within crypto communities.
Food Stall Assistant
Yumbitz 2022 - 2023
Served customers in a fast-paced environment. Managed cash transactions and POS operations. Assisted with food preparation and daily operations. Maintained cleanliness and food safety standards. Supported inventory management and stock monitoring.
Internet Café Owner & Operator
Self-Employed 2010 - 2022
Managed daily operations of an internet café business. Assisted customers with computer, software, and internet-related issues. Maintained computer systems and basic network equipment. Processed customer transactions and managed daily cash flow. Provided technical support and customer assistance. Maintained inventory and operational supplies. Resolved customer concerns and ensured service satisfaction. Successfully operated the business for over 12 years. Built and maintained strong customer relationships.
Skills
customer-support
solidity
english