digitalcathyo
Community First Customer Support & Operations Professional
Community-first Customer Support & Operations Professional with 8+ years of experience across customer relations, sales, and healthcare support. Proven ability to manage high-volume customer interactions, resolve complex issues, and build trust-driven relationships. Currently transitioning into Web3 Community Management and Customer Support roles, with hands-on training in Zendesk, Intercom, CRM systems, Google Workspace, and automation tools. Open to supporting multiple Web3 roles based on experience and willing to undergo additional training where required.
Experience: 8 years
Yearly salary: $32,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇬🇧 United Kingdom
Experience
Senior Support Worker
Mooreview 2023 - 2024
Supported and supervised daily care delivery Acted as a key point of contact for service users Ensured clear communication, safety, and quality of care Key Strengths Gained: leadership support, communication, responsibility
Customer Relations Manager
JMG Limited 2019 - 2021
Managed customer relationships under Service Level Agreements (SLAs) Resolved escalations, complaints, and refund requests Offered alternative solutions to retain dissatisfied customers Successfully closed nearly 500 SLA cases monthly, maintaining high customer satisfaction Key Strengths Gained: customer success, retention, escalation management, SLA handling
Sales & Business Development Manager
JMG Limited 2013 - 2019
Generated and converted leads, contributing to over 1 billion in annual revenue Built long-term client relationships and repeat business Supported customer onboarding and after-sales engagement Key Strengths Gained: sales strategy, relationship management, growth support
Skills
admin
blockchain
communications
community-manager
content-marketing
crm
crypto
customer-service
customer-success
customer-support
dao
digital-marketing
discord
freelance
growth
sales
english