dkeeling01

Directed a remote team of 3 engineers to execute and manage IT infrastructure Operations (on prem and cloud) including: routine operations and management and disaster recovery. Managed complex cloud environments, maintaining operational efficiency and ensuring high availability, achieving a 20% cost reduction and a 10% increase in supplier performance through a new vendor management program. Continuously worked to improve the reliability, stability, and performance of the digital platforms by overseeing the implementation of fully automated telemetry, observation, and applied intelligence systems. Continuously worked to improve problem identification and service restoration of digital platforms by leading and overseeing efforts to define, enhance, and deliver automated alerting and response systems with intelligent, self-healing capabilities. Led 5 IT team initiatives, resulting in a 99% accuracy rate in customer onboarding and contract fulfillment, as well as a 15% improvement in customer satisfaction. Applied Agile and Scrum methodologies, enhancing team productivity and project delivery efficiency by 35%.

Implemented a proactive system monitoring and alerting strategy that reduced system downtime and mean time to resolution by 30%, leading to a 20% reduction in resource waste. Developed and maintained system performance metrics and reports that provided valuable insights, resulting in a 25% infrastructure cost savings. Designed and implemented a scalable system architecture that supported a 50% increase in user traffic. Implemented a system patching and upgrade strategy that reduced vulnerability exposure by 75%. Developed and maintained system automation and orchestration strategies, resulting in a 45% decrease in manual intervention and a 30% improvement in deployment speed for over 40 ships.

Led the implementation of a new application migration strategy, resulting in a 40% increase in operational efficiency and a 30% reduction in IT costs. Developed a comprehensive disaster recovery plan, reducing recovery time objectives by 50% and enhancing business continuity. Implemented new system security protocols, reducing security incidents by 35%. Optimized system automation and performance, resulting in a 20% improvement in system response times and 15% increase in user satisfaction. Performed as team lead of a cross-functional team of ten engineers, improving team productivity by 25% through the implementation of Agile methodologies.