dksidhu

Claims Processing & Risk Assessment: Managed and processed a variety of commercial property, motor, and public liability claims, ensuring compliance with policy wordings, exclusions, warranties, and extensions. ● Stakeholder Communication: Acted as a key point of contact, effectively liaising with insurance brokers, underwriters, and loss adjusters to facilitate claims resolution and mitigate risks. ● Compliance & Auditing: Conducted internal audits, identifying gaps in compliance with company policies and regulatory standards, and provided feedback to enhance performance and adherence. ● Training & Development: Led training sessions for new employees, collaborating with trainers to demonstrate system functionality and ensure compliance with operational standards. ● Data Analysis & Reporting: Produced weekly departmental statistics, analysed workflow trends, and processed monthly payment spreadsheets to identify operational risks and areas for improvement. ● Team Collaboration & Leadership: Contributed to team development through feedback and involvement in the recruitment process, including interviewing and onboarding new team members. ● Policy Application & Investigations: Worked through investigation reports, applying appropriate policy terms and conditions to ensure accurate claims processing and mitigate risk exposure. ● Operational Efficiency: Managed administrative tasks such as handling incoming post, maintaining records, and monitoring generic emails, ensuring the smooth operation of claims processing under strict deadlines.

● Customer Relations & Compliance: Provided high-level customer service by addressing queries, updating customer records, and ensuring compliance with bank policies and regulations. ● Data Integrity & Risk Mitigation: Handled sensitive data, maintaining accuracy in the opening of new accounts and updating existing customer information, contributing to data security and compliance. ● Cash Management & Operational Support: Assisted in managing cashier operations in the absence of the counter manager, ensuring proper cash handling and risk control. ● Administrative Support: Oversaw general administrative duties including post management, ordering supplies, and organising documents to maintain compliance with internal procedures.