dlorahz

Responsibilities Welcome and guide players in the casino (Poker, Blackjack, etc.) Assist players with account, wallet, and transaction issues (MetaMask) Moderate chats and maintain a safe, friendly community (Discord, Telegram) Resolve player complaints and answer questions quickly Monitor for scams, fraud, or suspicious activity Organize and host events, tournaments, and promotions Help new players understand gameplay and casino rules Collaborate with devs and support teams for technical issues Track player feedback to improve user experience Ensure smooth, engaging, and fair gaming sessions

Addressed over 3000 customer inquiries across Web3 services, resulting in a customer satisfaction rating of 90% and a 10% increase in customer retention. Provided satisfactory customer service and support to users by addressing Web3 concerns. Direct communication and collaboration with internal and external clients. Attended virtual meetings, discussed insights and problems encountered by the players.

Performed real-time data entry by listening to caller voice clips. Capturing the appropriate concept or data and entering the information into the software. Responsible for accurate and efficient real-time customer data submissions. Addressed customer service inquiries in a timely accurate manner. Properly directed inbound calls in phone queues to improve call flow.