dmiitrykv
Community Support Specialist
Beyond my formal role, I've spent 6+ years as an active participant in DeFi, NFT, and Web3 communities. I use MetaMask, Phantom and Trust Wallet daily. I understand gas mechanics, bridging, AMMs, liquidity pools, and NFT marketplaces not from a course — but from actually doing it. I'm looking for a Customer Support, Community Support, or KYC/Onboarding role in a crypto exchange, wallet, or DeFi platform. Remote or hybrid, based in Spain. Available immediately.
Experience: 1 year
Yearly salary: $30,000
Hourly rate: $20
Nationality: 🇺🇦 Ukraine
Residency: 🇪🇸 Spain
Experience
Community Support Specialist — ARC8 Gaming Platform
GAMEE, A Subsidiary of Animoca Brands 2019 - 2020
Frontline support and community moderation for ARC8, a play-to-earn mobile gaming platform with tokenized rewards and NFT integrations. Resolved user support tickets involving wallet connectivity, token reward distributions (ERC-20 / BEP-20), NFT claim issues, and gameplay-to-earn mechanics across Ethereum and BSC networks. Served as liaison between the global user base and internal engineering / product teams, escalating critical bugs and UI issues through structured triage workflows. Onboarded new users to Web3 fundamentals: MetaMask setup, wallet security, gas fee management, and basic token bridging. Maintained a positive, engaged community environment across Discord and Telegram during peak platform growth.
Skills
blockchain
crypto
customer-support
english
russian
spanish