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Technical Support
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I am a motivated Technical Support experienced in diagnosing and triaging IT issues, collecting diagnostic data (logs, screenshots, repro steps), and creating clear escalation summaries to accelerate engineering resolutions. Adept at user communication, attention to detail, and process improvement in support workflows.
Experience: 1 year
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Technical Support Specialist (Full-Time)
Ciputra Group 2022 - 2023
Reduced average resolution times by 30% by standardizing the technical triage process. Meticulously documented API logs, reproduction steps, and system diagnostics to provide ready-to-fix handoffs for core engineering teams. Utilized Postman to execute API-level verification, isolating backend vs. frontend bugs. Identified recurring ticket patterns among non-technical users regarding web accessibility and data integrity. Suggested and helped implement process enhancements that reduced high-frequency, repetitive support inquiries. Managed ticket lifecycles and cross-departmental development progress within ClickUp.
Skills
ai
blockchain
entry-level
grafana
sql
analyst
english