doobyub

Infrastructure Support Analyst

I combine 15 years of IT support with hands-on Solana NFT project and Discord moderation experience to help Web3 communities thrive.
I’m an experienced IT Infrastructure Support Analyst with over 15 years of troubleshooting, problem-solving, and delivering tech solutions across retail, finance, and corporate environments. Skilled in O365, Azure, networking, and security, I thrive on resolving complex challenges and supporting users at all levels.

Recently, I’ve been diving into the Web3 space—moderating NFT project Discords, developing and testing Solana smart contracts, and building full NFT sale workflows using Metaplex and Candy Machine. I’m passionate about experimenting with blockchain tools, exploring dApps, and learning how decentralised technologies can reshape customer experiences. My goal is to bring my proven customer support expertise into a junior Web3 role, where I can help users navigate new technologies with clarity, patience, and enthusiasm—while growing into a more technical Web3 specialist.

Experience: 11 years

Yearly salary: $80,000

Hourly rate: $100

Nationality: 🇬🇧 United Kingdom

Residency: 🇬🇧 United Kingdom

Experience

Senior Infrastructure Analyst

Paperchase UK Ltd

2015 - 2023

Responsible for development and maintenance of core network for HQ, Warehouse Operations all UK stores and its server infrastructure. Role is 50% Project Work and 50% BAU. Managed end-to-end IT setup for new stores and relocations, including POS setup, network configuration, and back-office systems.

Technical Consultant

Habitat Design International

2012 - 2012

Assisted with the changeover and creation of a new IT Infrastructure and IT Department, this role was mainly project work with predominantly me being hands on.

Infrastructure Analyst

Chillisauce Ltd

2012 - 2015

Lead the Support and Development of Chillisauce Wintel, Network Infrastructure and Desktop Support. Managed duties and training of 2 Junior Desktop Analysts.

Infrastructure Support Analyst

Habitat UK

2005 - 2011

Responsible for providing support, administration and project support for all Habitat technical infrastructure across the entire group (UK, France, Spain and Germany).

Lan Administrator

Habitat UK

2002 - 2005

In this role I was the IT representative in the UK for LAN operations and support aspects, to analyze, summarize and process issues and requests.

Support Analyst / AS400 Operator

Bull Information Systems

2000 - 2002

Resolve 1st and 2nd Line support issues in accordance with SLA's for 43 UK Stores and Head Office with 300 employees.

Skills

customer-support

english

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