dwhalers
Customer Support Representative
Led a team of 10 agents, implementing process improvements to increase first-call resolution rates by 25% and decrease customer complaints by 30%. Collaborated cross-functionally to resolve complex issues, boosting customer satisfaction ratings by 20%.
I'm looking for a Community Manager or Customer Support Representative role.
Experience: 4 years
Yearly salary: $40,000
Hourly rate: $20
Nationality: 🇺🇸 United States
Residency: 🇨🇦 Canada
Experience
Developer/Community Manager
Xeon Protocol 2019 - 2022
Led a team of 10 agents, implementing process improvements to increase first-call resolution rates by 25% and decrease customer complaints by 30%. Collaborated cross-functionally to resolve complex issues, boosting customer satisfaction ratings by 20%.
Skills
freelance
front-end
customer-support
english
chinese-mandarin
french
spanish