dyazpah

Managed the check-in and check-out process for guests, always ensuring smooth and efficient service. Conducted DCT (Department of Culture and Tourism) inspections and ensured compliance with regulations. Inspected new apartments for potential onboarding, preparing detailed reports and assessments. Prepared and submitted proposals and quotations for newly inspected apartments, ensuring cost-effectiveness and quality standards. Oversaw the purchasing process for approved quotations, acquiring appliances, furniture, and household items for new apartments. Coordinated the delivery and receipt of purchased appliances, furniture, and household items. Supervised housekeeping staff to ensure that cleanliness standards were met and maintained across all properties. Collaborated with the maintenance team to manage the installation of new appliances and decor, as well as addressing maintenance issues in apartments. Managed guest payments, including processing security deposits and ensuring accurate billing. Conducted regular inventory checks for linens, DCT items, and household goods to maintain stock levels. Demonstrated ability to multi-task and prioritize tasks efficiently while ensuring accuracy of work. Utilized problem solving skills to address customer inquiries and complaints in a courteous manner. Implemented effective strategies for improving customer services standards and quality assurance processes. Provided excellent customer service to guests, resolving any issues or complaints in a timely and professional manner. Performed administrative duties such as data entry, filing documents, preparing reports