dykzon
Customer Support Lead
Results oriented professional, experienced in driving excellence and business growth. Proven track record of inspiring and leading high performing teams to exceed targets and customer expectation. Experienced in developing and executing strategic plans to optimize workflow and improve processes.
Experience: 4 years
Yearly salary: $20,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
CUSTOMER SERVICE REPRESENTATIVE
EMTILL SOLUTIONS NG LIMITED 2023 - 2024
Manage large amount of incoming calls. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Build sustainable relationships and trust with customers through open and interactive communication.
SOCIAL MEDIA MANAGER
360 DEGREE INSIGHT REALTY 2022 - 2023
Generate, edit, publish, and share engaging content daily. Oversee social medial accounts. Suggest and implement new features to develop brand awareness, like promotions and competition. Stay up-to-date with current technologies and trends in social media, design tools and applications.
RECOVERY AGENT
NEWEDGE FINANCE LIMITED 2022 - 2023
Placing of outbound calls to customers. Resolutions of customer’s issues. Convincing customers to pay their loans. Completing of daily assigned cases. Recovering of bad loans from customers. Forecast individual collection performance and monitor performance trend in order to achieve collection targets.
Skills
community-manager
content-writer
copywriting
technical-writer
writer
customer-support
english