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Pioneered the creation of a company platform to aid automation, resulting in significant growth in the customer base within the initial month of its launch. Defined the product strategy and roadmap, contributing to the development team's achievement of delivering the Minimum Viable Product (MVP) 33% ahead of the scheduled timeline. Oversaw and managed all client, stakeholder, and vendor relationships, skillfully negotiating terms, scopes, and deadlines to ensure successful collaboration and project outcomes. Worked with the project management team to expedite the resolution of customer complaint tickets, ensuring quick delivery and addressing customer concerns promptly.

Led a team of 8 in successfully developing a B2C Software as a Service (SaaS) platform, achieving organic user growth of 38,000 within 90 days. Conducted 100+ customer interviews to gather valuable product feedback, implementing suggested improvements that resulted in a 90% customer satisfaction level. Monitored marketing data across social media and web-based platforms, executed A/B testing strategies and analyzed results to identify optimal ad placements for enhanced visibility and reach. Implemented efficient customer communication and feedback channels, leading to a 15% increase in customer retention and fostering stronger connections with the user base.