ebidaike32

I am a proactive Customer Support Specialist / IT support specialist who have undergone adequate and extensive technical training setting out to driving customer satisfaction and retention through strategic goal-setting and effective communication.

My expertise lies in building efficient support processes, utilizing CRM platforms like Zendesk, Slack and Fresh desk, and leveraging other customer support tools such as Intercom and Hubspot. By tracking key metrics and SLAs, I ensure optimal performance and identify opportunities for improvement.

I have a strong focus on turning customer interactions into actionable suggestions for product and feature enhancements. With excellent communication and conflict resolution skills, I foster empathy and understanding while delivering meaningful feedback.

My integrity, proactive problem-solving approach, and positive attitude enable me to handle any challenge. If you're looking for a dedicated Customer Support Manager who can optimize your support operations and enhance customer satisfaction, let's connect and discuss how I can contribute to your