eboy77

• Managed data entry and document formatting with high accuracy and timely delivery • Organized digital files and improved document accessibility and workflow efficiency • Conducted web research and data collection using Google Search, LinkedIn, and Excel, uncovering key market insights that guided business decisions • Provided customer support through email and Discord, maintaining smooth client communication and high satisfaction levels

• Wrote social media posts for Discord and Twitter using Canva and a content calendar, applying SEO keywords and community insights, which boosted member comments and shares. • Maintained a consistent brand voice across Discord posts and email newsletters by following a style guide and using Canva templates, strengthening brand recognition among community members. • Enhanced audience engagement by crafting targeted copy for weekly newsletters and campaign ads, leveraging feedback from community polls to increase comment activity and post shares

• Handled typing, printing, scanning, and internet research using Microsoft Office and Google Workspace, which sped up document turnaround and reduced processing errors • Provided prompt customer service via live chat and phone, using fast typing (40+ WPM) to resolve inquiries quickly, which increased repeat client visits • Supported daily office operations including file organization, data entry, and basic graphic design using Microsoft Office, which kept workflow smooth and ensured timely completion of tasks