eboy77

Managed data entry and document formatting with high accuracy and timely delivery. Organized digital files and improved document accessibility and workflow efficiency. Conducted web research and data collection using Google Search, LinkedIn, and Excel, uncovering key market insights that guided business decisions. Provided customer support through email and Discord, maintaining smooth client communication and high satisfaction levels.

Wrote social media posts for Discord and Twitter using Canva and a content calendar, applying SEO keywords and community insights, which boosted member comments and shares. Maintained a consistent brand voice across Discord posts and email newsletters by following a style guide and using Canva templates, strengthening brand recognition among community members. Enhanced audience engagement by crafting targeted copy for weekly newsletters and campaign ads, leveraging feedback from community polls to increase comment activity and post shares.

Handled typing, printing, scanning, and internet research using Microsoft Office and Google Workspace, which sped up document turnaround and reduced processing errors. Provided prompt customer service via live chat and phone, using fast typing (40+ WPM) to resolve inquiries quickly, which increased repeat client visits. Supported daily office operations including file organization, data entry, and basic graphic design using Microsoft Office, which kept workflow smooth and ensured timely completion of tasks.