edenkane

Provided bilingual (English and Hebrew) technical and billing support in a high-volume, process-driven environment, consistently meeting SLA targets. Maintained QA performance above 90% in a metrics-driven environment, consistently meeting quality and SLA targets (reference available upon request). Diagnosed and resolved complex application, connectivity, and account-related issues across Android and iOS platforms, following structured troubleshooting procedures. Handled a high volume of customer interactions while maintaining accuracy, efficiency, and a high standard of service. Conducted Hebrew language assessments for prospective hires and supported onboarding and training processes for new team members. Maintained accurate case documentation, followed escalation protocols, and collaborated with internal teams to resolve complex customer issues efficiently, ensuring data integrity and compliance with internal quality standards.

Monitored campaign KPIs, prepared performance reports, and supported operational workflows in a fast-paced environment. Collaborated with cross-functional teams to identify issues and support process improvements.

Managed daily store operations, staff scheduling, and task prioritization in a fast-paced retail environment. Ensured service quality, adherence to operational procedures, accurate cash handling, and compliance with internal standards.

Managed end-to-end operations of an independent e-commerce activity alongside full-time employment, including customer support, order management, and issue resolution. Developed structured workflows and documentation processes to improve efficiency and consistency.

Provided customer support in a structured, high-volume service environment, handling customer inquiries and service-related issues. Documented cases accurately, followed escalation paths, and adhered to internal quality and service guidelines.