edikanusip
Support Specialist
Dynamic Support Specialist with four years of experience in the cryptocurrency and finance sectors, committed to maximizing customer satisfaction and enhancing service quality. Proficient in managing complex onboarding processes and ensuring compliance with KYC and AML regulations, while effectively resolving intricate customer inquiries. Expertise in risk management and regulatory compliance fosters a secure transaction environment. A strong mentor dedicated to nurturing team collaboration and improving operational workflows, ready to leverage analytical skills and a client-centric approach to contribute to a growth-focused team.
Experience: 4 years
Yearly salary: $70,000
Hourly rate: $0
Nationality: 🇳🇬 Nigeria
Residency: 🇵🇱 Poland
Experience
VIP Client Service Manager
Binance Holdings Ltd 2023 - 2024
Managed relationships with high-value clients, ensuring top-tier support. Led a team of VIP support specialists, handling complex inquiries and transactions. Assisted VIP clients with fiat and crypto transactions while ensuring compliance. Developed strategies to improve client engagement, retention, and loyalty. Analyzed client behavior and transaction trends to refine VIP service offerings and improve retention.
Client Service Specialist (Fiat and P2P Team)
Binance Holdings Ltd 2022 - 2023
Managed fiat and P2P transactions, ensuring security and compliance. Assisted clients with deposits, withdrawals, and P2P trades. Conducted risk assessments to prevent fraud. Streamlined transaction processing to enhance efficiency.
Customer Service Consultant (Ryan Air Project)
Armatis Poland Sp..zo.o 2021 - 2022
Provided expert customer support for flight bookings, schedules, and complaints, ensuring seamless service experiences. Ensured strict compliance with airline policies, contributing to improved service delivery and operational efficiency. Resolved passenger inquiries effectively, enhancing overall customer satisfaction and loyalty. Collaborated with teams to develop solutions for customer issues, fostering a proactive service culture. Utilized CRM systems to track interactions and streamline communication, optimizing customer engagement.
Skills
business-development
english
french
polish