ednamaebonete

Led the design and development of innovative telecom products and solutions, focusing on user experience and business value. Worked closely with cross-functional teams to ensure alignment between product design and business objectives. Collaborating with product management and business stakeholders to define product strategies, prioritize feature development, and create product roadmaps aligned with business goals and market trends. Conducting market research, user interviews, and usability studies to gather insights into customer needs, preferences, and behaviors, and using this data to inform product and solution design decisions.

Lead Ideation of new solutions based on market trends and market requirements. Strategize implementation of designed solutions and processes. Creation of Service Design Packages that contains the following: Service level agreement between Globe to Customer and Globe to Vendor. RACI between Globe, Vendor and Customer. Scope of work between Globe, Vendor and Customer. Operational Process workflow. Escalation Matrix and support structure. Creation of the following documents necessary for RFI and RFP Processes: TOR, RFI, BUR. Evaluation of potential vendors or partners for a specific product. Leads a team of Developers and Testers that will deliver product requirements. Re-scoping of existing products and providing solutions to technical and process issues.

Responsible for delivery of processes that fall in the Service Design area of the ITIL process model such as Service Level Management, Capacity management, Availability Management, IT Service Continuity Management, Information Security, Management, Supplier Management, Service Catalog Management. Responsible for delivery of Service Design Package. Responsible for coordinating efforts associated with developing new or updating existing services. The role will apply principles, methods and knowledge of the technologies to specific organizational requirements. Participates in activities related to the design, development and maintenance of the IG Service Infrastructure. Use and maintain IT/Technology architecture models. Participates in the design and implementation of IG IT service management standards, tools and methodologies. Design, implement and maintain procedures relating to service catalog. Document and monitor service catalog and/or service level. Communicates with others on service catalog and/or service level and/or service level management activities management activities.

As Tier 3 Support Group Manager - Responsible for monitoring, tracking and coordinating issues/incidents/problems, service & change request, proactive maintenance, and technology updates of the whole Dev Support Group for all supported Application. Participate in the identification and resolution of issues. Ensure Service Requests are handled and fulfilled according to the committed timeline. Creation of SDD Support processes. Creation of SDD Application Development processes. Weekly Reporting - Project Statuses were closely monitored, delivery of work requests, etc. Monitoring and reporting of the Performance and Efficiency of Support Group under Application Design and Delivery team. Provide timeline and Updates for all escalated concerns and act as the Custodian of Technical Knowledge and Expertise in supporting the application. Lead in ensuring the quality all throughout the process of delivering fixes, patches and other development support needed for handled applications. As Lead QA Tester - Applied and lead the 'End-to-End' testing in the system. Message's behavior was checked in the system's components such as Couchbase, Workflows, and Gateways etc. to check performance bottlenecks. Participated in redesigning DB, System Flow and Structure of the system.

Perform a variety of tests, such as regression, integration, platform, and performance testing to confirm the stability of software systems. Communicating with clients and stakeholders, present demos and answer questions at the end of the project. Report bugs using trackers. Work collaboratively with QA, development, and business groups to complete testing. Generate automation metrics using Selenium. Creation of Test Use Cases and Test Plans.