eevun

Customer Success & Support Lead

Operations & CX Specialist with a BBA degree and a background in managing high-stakes enterprise relationships at Booking.com. I specialize in turning complex, high-volume support environments into streamlined, efficient workflows. Beyond ticket resolution, I have a proven track record of onboarding, mentoring, and scaling remote teams from the ground up.

I am not your typical support agent—I am the founder of a boutique production house where I managed everything from end-to-end studio setup and technical execution to strategic content delivery. This experience gave me a raw, practical understanding of production bottle-necks and the high-level empathy needed to support demanding clients. I thrive in fast-paced, ambiguous startup environments where I can build playbooks from scratch and take full ownership of client relationships.

Tech-savvy, autonomous, and comfortable working across time zones, I am looking to bring my blend of corporate operational rigor and entrepreneur-level discipline to a mission-driven Web3 team.

Experience: 1 year

Yearly salary: $50,000

Hourly rate: $25

Nationality: 🇷🇸 Serbia

Residency: 🇷🇸 Serbia

Experience

Executive Producer

ID Production

2010 - 2019

Strategic Planning & Development: Defined project vision and established end-to-end operational frameworks for media production from the ground up. Technical Operations: Managed full-scale technical preparations, including studio architecture design, A/V equipment configuration, and real-time troubleshooting of technical bottlenecks. Production Lifecycle Management: Directed the entire production lifecycle—from concept development and script planning to final recording and post-production. Stakeholder Relations: Owned all communication channels and ensured the delivery of high-quality content that met the rigorous standards of demanding clients. Problem-Solving & Resource Management: Demonstrated high-level adaptability by navigating unforeseen production hurdles and managing resources efficiently to ensure project continuity.

Deputy Manager

Samsung Electronics

2006 - 2009

Operational Excellence: Executed high-volume operational processes within a global corporate environment, strictly adhering to Samsung’s internal quality standards and compliance protocols. Data Management & Reporting: Managed and maintained accurate databases, ensuring high-quality data integrity for enterprise-level reporting and decision-making. Event Planning & Logistics: Spearheaded the end-to-end planning and execution of events, managing complex logistics, venue coordination, and on-site operational flow. Marketing & Audience Growth: Developed and implemented go-to-market strategies for content delivery, leveraging organic growth tactics to build and engage a target audience. Brand Strategy: Crafted a consistent brand identity, ensuring that all communications and deliverables were aligned with long-term strategic objectives. Project Lifecycle Management: Orchestrated the entire project roadmap, from initial marketing outreach to event/content launch and post-production analysis.

Skills

crm

customer-support

english

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