efolk

Senior Project Manager And Scrum Master

Senior Agile Project Manager & Scrum Master, Professional Certified Coach | Streamlining Processes, driving operational excellence, Cross-functional Collaboration | Proven track record of boosting team efficiency


Motivated Agile Project Manager & Scrum Master with extensive experience in SDLC, PMO, and small business consulting.

Specializing in streamlining teams’ processes and workflows to optimize roadmap execution, I bring proven expertise in Agile methodologies and a track record of improving department efficiency. With skills in cross-functional team coordination and a diplomatic approach to communication, I excel in requirements gathering, risk management, and real-time reporting. Holding certifications as a Professional Coach and PMD Pro1, I am now seeking a challenging role where I can leverage my skills to drive project success while fostering a positive work environment.

Demonstrates excellent communication, diplomacy, and analytical skills. Excels at organizing, prioritizing, and performing under pressure with heavy workloads and tight deadlines. Consistently receive positive feedback from managers, coworkers, and clients, reflecting a positive attitude and strong work ethic.

With over 10 years experience as a Technical Project Manager, I possess a deep understanding of navigating both the internal and client side of technology projects. In recent years, I have worked closely with entrepreneurs, streamlining workflows, selecting and implementing optimal software solutions, and providing training. My unique experience encompasses direct client interaction and back-end platform software development, enabling me to effectively communicate technical solutions to non-technical users. Experienced in incorporating new technologies as well as creating and managing the rollout of training to onboard colleagues company-wide.

I am passionate about uplifting and supporting my team members in order to make sure they shine and the project succeeds. I have learned that the best way to do this is to ensure everyone is contributing in ways that both excite and challenge them. In 2019 I became a Certified Professional Coach, adding to my leadership abilities and understanding of how to support and empower my teammates.

Beyond successful team management, I excel in fostering collaboration and communication across teams. I thrive on the challenge of tailoring methodologies to fit each project’s unique environment, leveraging diverse personalities, and overcoming obstacles.


Experience: 11 years

Yearly salary: $120,000

Hourly rate: $85

Nationality: 🇺🇸 United States

Residency: 🇺🇸 United States


Experience

Senior Project Manager & Scrum Master
ADP (Lifion)
2016 - 2018
Increased productivity of Metadata workstream by 83% through implementing custom triage checking system and approval process for all external team support requests. Primary 'Problem Solver' for platform development Project Managers. Facilitated scrum ceremonies for 5+ backend teams across multiple geographies. Reported known bugs and potential risks, removed impediments, and facilitated resolutions to ensure smooth project delivery. Enhanced project transparency 80% through metrics reporting using the Atlassian Suite.
Project Manager - Department Lead (Contract)
Transfix
2016 - 2016
Counseled department heads to determine current business needs and prioritize requests against backlog and roadmap. Instituted JIRA Cloud and trained teams company-wide. Created and maintained custom dashboards for each tier of company. Introduced sprint methodology (2 week cycles) for engineering teams. Led weekly meetings with cross-functional project teams to influence and ensure key initiatives are on track.
Digital Project Manager
Radancy (TMP Worldwide)
2014 - 2016
Managed 60+ large scale SaaS implementations using Agile and Waterfall methodologies for companies including Disney and Monsanto. Coordinated resource allocation with on and off-site resources. Tracked potential risks and communicated them to all stakeholders. Owned post-launch performance and facilitated further improvements in User Experience and SEO.
Systems & Technology Project Manager
American Red Cross DC HQ, International Services
2013 - 2014
Developed and implemented Management Information System on Salesforce platform for all International Service employees. Organized and facilitated requirements gathering sessions. Integrated third party plugins to make the system all-encompassing. Liaised with director-level advisory board to prioritize features.
Lead GIS Analyst
American Red Cross DC HQ, International Services
2011 - 2013
Orchestrated disaster assessment pilot. Mobilized volunteer effort to map Haiti. Formalized and maintained International Systems & Technology workplan. Designed training materials for GIS capacity building of Red Cross National Societies.

Skills

agile
backend
communications
copywriting
customer-success
customer-support
data viz
design
front-end
jira
project-manager
saas
salesforce
scrum
seo
sys-admin
technical-writer
wordpress
english