eggy764

Tournament Moderator, Player Care

I am a dedicated Web3 Customer Support Specialist with extensive hands-on experience in GameFi community management and player support. With over 2 years of frontline customer service experience across major web3 gaming platforms including CryptoBlades, Axie Infinity ecosystem, and enterprise partnerships with Sky Mavis, Tribally, and Foonie Magus (Apeiron), I have successfully supported 500+ users and maintained 99%+ satisfaction rates.

My expertise spans multilingual customer support (Vietnamese/English), technical troubleshooting for web3 applications (wallets, transactions, NFTs), large-scale event management (up to 512 concurrent users), and community moderation across Discord and Telegram platforms. I have a proven track record of reducing support response times, creating educational resources that improve user retention, and delivering enterprise-level customer service for high-stakes gaming tournaments.

Currently seeking customer support or community management roles in the web3/crypto space where I can leverage my deep understanding of blockchain technology, GameFi ecosystems, and passion for helping users navigate the evolving digital asset landscape.

Experience: 2 years

Yearly salary: $30,000

Hourly rate: $20

Nationality: 🇻🇳 Vietnam

Residency: 🇻🇳 Vietnam

Experience

Content Translator & Research Analyst

MarginATM, Vietnam

2024 - 2024

Translated complex DeFi/GameFi content from English to Vietnamese, making web3 concepts accessible to broader audience. Researched emerging web3 projects to provide accurate, timely information for content creation. Supported customer education initiatives by creating clear, understandable explanations of complex cryptocurrency and blockchain concepts.

Scholarship Trainer & Player Support Specialist

Axie.gg Gaming Guild

2023 - 2025

Trained and supported 20+ new players in Axie Infinity scholarship program, providing personalized onboarding and ongoing assistance. Delivered technical training on wallet setup, NFT management, and gameplay optimization to non-technical users. Maintained high player retention rates through consistent follow-up support and performance coaching. Documented common user issues and created FAQ resources to improve training efficiency.

Tournament Moderator & Customer Support Specialist

Esports4Everyone, Vietnam

2023 - 2024

Managed large-scale customer support operations for gaming tournaments, handling up to 128 players single-handedly with real-time problem resolution. Coordinated cross-functional support for 512+ player tournaments, collaborating with producers and streaming teams to ensure seamless user experience. Partnered with major GameFi companies including Sky Mavis (Axie Infinity), Tribally, and Foonie Magus (Apeiron) to deliver enterprise-level tournament support and customer service. Provided multilingual customer assistance in Vietnamese and English, resolving technical issues, rule clarifications, and participant disputes across multiple web3 gaming platforms. Developed automated support systems using Google Sheets and Discord bots to streamline registration verification and reduce response times. Maintained 99%+ tournament completion rates through proactive issue identification and rapid customer problem resolution.

Volunteer Community Moderator & Player Support

CryptoBlades GameFi Project

2022 - 2023

Provided frontline customer support for new players in web3 GameFi environment, explaining complex blockchain mechanics and game features. Resolved technical issues including wallet connectivity, transaction problems, and NFT-related queries for international user base. Created educational content and guides to reduce support ticket volume and improve user onboarding experience. Moderated community discussions in Discord, maintaining positive user engagement and resolving conflicts.

Skills

communication

copywriting

nextjs

php

python

customer-support

english

vietnamese

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