egipratamah

Customer Service Specialist

 I am a Mathematics graduate with 4+ years of experience in Customer Service and Social Media Management, specializing in data-driven decision-making, campaign optimization, and community engagement. Skilled in Java, Python, Data Analysis, and SEO, I bring a strong analytical mindset and problem-solving skills to deliver impactful results.

Currently transitioning into the tech industry, with a focus on CRM systems, software engineering, and exploring opportunities in Web3, blockchain, and decentralized technologies. Passionate about leveraging my analytical and communication skills to build user-centric digital solutions and drive innovation in the evolving Web3 ecosystem. 


Experience: 1 year

Yearly salary: $20,000

Hourly rate: $20

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Customer Service Specialist
Sate Taichan Goreng
2020 - 2024
Led customer service operations and drove a 5% increase in social media engagement through strategic initiatives. Analyzed customer insights to optimize marketing strategies. Created monthly reports on complaints and feedback trends. Developed and executed social media campaigns for brand growth. Provided data-driven insights to improve engagement and conversions. Managed advertising programs and analyzed performance metrics.
Data Analyst Intern
Trend Reader
2016 - 2016
Conducted data analysis to support business decision-making. Presented analytical findings to stakeholders.

Skills

customer-support
data-entry
data-science
java
english
indonesian