ekkyptr

Customer Support Specialist

Passionate data professional with strong expertise in Excel (Advanced + Power Query), SQL, Python (Pandas, NumPy), and visualization tools like Power BI and Looker Studio. I specialize in data cleaning, analysis, dashboard creation, and turning complex datasets into actionable insights.

Over the years, I've successfully mentored beginners and intermediate learners in data tools and concepts — guiding them through assignments, real-world projects, and case studies. My patient, clear communication style has helped many "click" with challenging topics like SQL joins, data modeling, and business intelligence.

Now, I'm excited to transition my skills into the Web3 space. I'm actively learning blockchain fundamentals, onchain analytics (Dune Analytics, Etherscan, The Graph), DeFi metrics, NFT data, and token economics. I believe my solid data foundation combined with teaching experience makes me a great fit for roles involving onchain data analysis, crypto dashboard building, or educating the next wave of Web3 talent.

Experience: 2 years

Yearly salary: $10,000

Hourly rate: $10

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia

Experience

Staff Marketing

PT. Abadi Jaya Adilaya

2024 - 2024

Managed and responded to customer inquiries regarding franchise opportunities, providing accurate and relevant information to attract potential partners. Implemented innovative marketing strategies to enhance franchise brand visibility and attract prospective franchise owners through in-depth market research. Collaborated with franchise partners to ensure consistent brand messaging and developed engaging marketing materials to support promotional campaigns.

Content Moderator

Concentrix

2024 - 2025

Analysed and resolved customer complaints regarding copyright-related content decisions, ensuring accuracy and compliance with policies. Managed and updated content across major social media platforms and online portals to maintain brand consistency and relevance. Conducted detailed content audits, ensuring quality control and readiness for social media publication. Consistently met daily content review targets of 1000 items with a 99% accuracy rate, contributing to operational efficiency.

Secretary

PT. Pelopor Pendidikan Indonesia Boosternesia

2022 - 2023

Oversaw the administration of company documents, ensuring efficient organization and retrieval. Managed company communications with both internal and external stakeholders, fostering effective and clear lines of communication.

Administrative Assistant

Hujan Bercerita

2022 - 2023

Assisted the founder in managing the community, including a Facebook page with 82,000 followers, and provided daily writing materials. Facilitated engaging and interactive class discussions within the community, fostering a dynamic learning environment for participants. Leveraged effective communication skills to articulate complex ideas and topics, making them accessible to a diverse audience within the community.

Customer Service

Exclusive Sandal Store

2019 - 2022

Contributed to managing customer orders both at the physical store and on e-commerce platforms (Shopee, Instagram, Email, and Facebook Marketplace), processing over 50 orders monthly. Developed and maintained online brand presence across Shopee, Instagram, and Facebook Marketplace, increasing customer engagement. Established and maintained a customer database, fostering positive relationships with customers in both physical stores and e-commerce. Conducted communication through introductory messages, offers, and negotiations.

Skills

data-entry

customer-support

english

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