elektro

Community Moderator , Community Support

A graduate of Economics with an analytical approach to problem solving, I am a self-starter who loves being challenged on new tasks, a team player and a strong believer in the concept of having a holistic approach to problem solving.


Experience: 3 years

Yearly salary: $0

Hourly rate: $25

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

Community Support
Dacoco GmbH (Alien Worlds)
2021 - 2023
Maintain accurate complete and full books of accounts and community records. Making all books and information available at any point which it is requested for by Dacoco. Obligation to dedicate at least 36 hours a week to the services. Ensuring end users are well attended to promptly during my shift. Making certain that shift reports are prepared in time and feedbacks given to the team to better improve end user experiences. Posting and communicating major announcements with the community.
Field Operations and Relations Manager
Renager
2020 - 2022
Ensuring that team members develop the right skills set for performing their job effectively. Supporting and suggesting continuous processes improvements. Training new employees of the department. Interview potential employees to determine those to be employed.
Lead Customer Service Representative
Plain Pyramids Investment Limited
2018 - 2021
Ensuring that team members develop the right skills set for performing their job effectively. Complaints management and quick first line solutions as regards matters about accounts and other services provided. Recruitment and training of new customer service agents and other agents employed by the company. Exchange of all information between the company and the Federal Government through the Bank Of Industry.
Lead Customer Service Representative
Modet Ventures
2016 - 2022
Ensuring that team members develop the right skills set for performing their job effectively. Complaints management and quick first line solutions as regards matters about accounts and other services provided. Recruitment and training of new customer service agents and other agents employed by the company. Exchange of all information between the company and the Federal Government through the Bank Of Industry.

Skills

chatbot
communication
community-manager
customer-success
customer-support
english
nigerian-fulfulde
yoruba