emadhoseini

Senior User Support Specialist

 Hello, I am Emad (nickname), a young professional with perseverance, calmness and care who loves solving problems and communicating with people. With 2 years of experience as a 110 Police operator and 2 years of user support in a digital currency exchange, I have acquired strong skills in customer orientation, respectful response and chat management. I have sufficient and necessary skills in the cryptocurrency field. I also hold an ICCS certificate in the Customer Support field. 
 I always try to present the best version of myself.


I work remotely, and the only payment method available and secure for me is cryptocurrency (USDT, USDC, or ETH). 

Experience: 4 years

Yearly salary: $10,000

Hourly rate: $10

Nationality: 🌏 Remote

Residency: 🌏 Remote

Experience

User Support Specialist
Sellgame Cpbot Subtg
2026 - 2026
July 2026 – Current time Fast response and high typing speed / Commitment and responsibility / Patient and thorough in guiding users until problem diagnosis and reaching a solution / Adhering to standards and response methods within organizational policy / Interested in solving users' problems / Achieving user satisfaction
Senior User Support Specialist
OMPfinex Digital Currency Exchange
2024 - 2026
• User support for OMP Finex exchange via chat and phone calls. • Solving challenging issues in the crypto domain and around the platform's user environment. • Identity verification and validation of security protocols related to registration and account creation. • Guidance and training on issues related to transactions and the cryptocurrency domain. KYC escalation 2FA transaction monitoring POI internal policy regulatory requirement SLA CSAT FRT resolution time
Consultant
Karma Brokerage and Investment Office
2022 - 2022
March - August
Operator
Call Center Operator
2022 - 2024
• Fast and respectful response to calls and requests. • Managing sensitive situations with high calmness and precision. • Strengthening communication and problem-solving skills in high-pressure conditions.

Skills

crypto
customer-support
remote
english
iranian-persian
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