Results-driven Customer Service Specialist with over 8 years of cross-industry experience delivering outstanding client experiences across retail, sales, insurance, education, and technology sectors. Proven ability to manage client relationships, resolve complex issues, and communicate with empathy and clarity. Skilled in business development, strategic sales planning, and leveraging data insights to exceed service expectations. Adept at leading teams, maintaining accurate records, and thriving in fast-paced environments both in person and online. Committed to building lasting customer loyalty through proactive communication and tailored solutions.
Experience: 7 years
Yearly salary: $42,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Store Manager
Sadux Computers Ltd 2021 - 2023
Managed all store operations, ensuring a seamless and exceptional customer experience at every touchpoint, contributing to a 20% increase in repeat customer visits. Drove business development by identifying upselling opportunities and implementing customer loyalty initiatives, resulting in measurable growth in monthly revenue. Resolved customer complaints and objections promptly and effectively, consistently improving satisfaction and loyalty scores. Maintained accurate sales journals, cash books, and financial records, leveraging sales data to inform inventory decisions and improve operational efficiency. Implemented inventory management strategies to optimise stock levels, reduce costs, and improve overall store efficiency.
Team Sales Manager
Leadway Assurance Plc 2019 - 2020
Led a dynamic sales team to consistently meet and exceed customer acquisition targets, achieving 115% of quarterly revenue goals through structured performance tracking and pipeline management. Spearheaded business development efforts by identifying new client segments and tailoring insurance solutions, contributing to a 20% expansion of the customer base within one year. Cultivated strong client relationships, ensuring high quality service delivery and addressing insurance needs with expertise and empathy. Organised client education seminars attended by 100+ prospects, improving customer understanding of products and enhancing brand trust. Developed and executed strategic sales plans, using performance data to optimise team output and revenue generation.
Laboratory Equipment Sales Executive
Dabnbol Technologies 2016 - 2019
Handled customer inquiries with professionalism, providing detailed technical product information to support informed purchasing decisions in a specialised B2B market. Addressed and resolved customer objections and post-sale concerns, maintaining high satisfaction and contributing to repeat business from key institutional clients. Built and maintained long-term client relationships through consistent follow-up and exceptional service delivery. Collaborated with the sales team to develop strategies, track performance metrics, and achieve targets in a competitive B2B environment.
Skills
community-manager
education
trader
customer-support
