endrakrn
Customer Service Agent
I have work experience as a Customer Service Agent. Proven experience in handling customer interactions, resolving complaints, and maintaining excellent service quality. Currently seeking employment in the Web 3 industry.
Experience: 1 year
Yearly salary: $50,000
Hourly rate: $15
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Customer Service Specialist
Transcosmos Indonesia - Kota Yogyakarta 2024 - 2025
Delivered high-quality customer assistance via live chat and email, handling 50+ customer inquiries daily with a 90% satisfaction rating. Resolved complex complaints and provided tailored solutions, improving customer retention. Developed strong negotiation and communication skills by handling escalated cases and providing optimal solutions. Maintained data in order entries and customer records and assist in resolving issues to be submitted to the team leader.
Practical Work Intern
Badan Perencanaan Pembangunan Daerah - Kota Yogyakarta 2023 - 2023
Conducted field surveys and interviews with 10+ respondents, gathering data for community empowerment programs. Prepared reports and presented findings to supervisors, enhancing decision-making processes for public service improvements. Assisted in data collection and reporting for strategic planning, ensuring timely and accurate input for government projects.
Skills
customer-service
social-media
community-manager
english