engkuzhafri
Operations Support | Customer Communication | Digital & Online Operations
Business owner and operations professional with 10+ years of experience handling customer communication, online operations, digital content, administrative workflows, and day-to-day business coordination in fast-paced environments.
Experience: 11 years
Yearly salary: $30,000
Hourly rate: $0
Nationality: 🇲🇾 Malaysia
Residency: 🇲🇾 Malaysia
Experience
Visitor Operations & Coordination Assistant
Parliament of Malaysia 2012 - 2015
Coordinated visitor scheduling and operational activities for schools, government agencies, VIPs, and public groups. Assisted with communication, operational coordination, and event support during official functions. Processed applications and maintained organized operational records and scheduling information. Worked in a structured environment requiring professionalism, communication, and attention to detail.
Customer Care Representative
Itworks Consulting Sdn. Bhd. 2010 - 2011
Handled 60–80 customer interactions daily through phone and email support channels. Resolved customer concerns and maintained clear and professional communication. Maintained proper documentation and escalated complex cases when necessary. Worked in a fast-paced environment requiring multitasking, communication, and problem-solving skills.
ICT & Technical Assistant
MUSC Motorsport 2006 - 2009
Assisted with technical operations, logistics coordination, and administrative support activities. Maintained operational organization and supported communication during events. Provided troubleshooting assistance and supported day-to-day operational requirements.
Skills
customer-support
english
malaysian