engnesto

Spearheaded a complex project, completed on time and within budget, boosting user satisfaction by 20% and revenue by 15%. Optimized architecture and refactored code, improving performance by 30% and reducing downtime by 50%. Led the development of a crypto donation foundation collection page, enabling seamless and secure collection of donations for various charitable causes. Mentored junior engineers, improving code quality, speeding up onboarding, and increasing team productivity by 25%. Acquired new skills and knowledge in the web3 space.

Prepared work to be accomplished by gathering information and materials. Improved lead conversion rates by 25% through effective CRM system configuration and integration with marketing tools. Enhanced customer satisfaction by implementing a feedback loop within the CRM system, allowing for better tracking of customer issues and quicker resolutions. Improved the average resolution time of service desk tickets by 40% through process optimization and staff training. Repaired Headsets, computers, UPS to ensure smooth operations. Illustrated concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts. Developed and designed the tranztrex Solutions, Emvigo website. Increased user satisfaction by 30% by implementing a feedback system and acting on user suggestions to improve service delivery. Successfully managed a high volume of service desk tickets, maintaining service level agreements (SLAs) and ensuring consistent quality of service. Working with call center managers to help manipulate data to come up with reports.

Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance. Designed, integrated and maintained consolidated network services e.g. switches, routers, firewalls, wireless networks, and network security servers (incl. data center virtualization and storage software applications). Planned engineering architecture and the development of technical standards and interface applications. Identified 10+ network vulnerabilities by manually and automatically testing infrastructure security and implemented a Cisco 2100s with FTD platform to track potential threats to the network from firewall to the destination on the network. Designed and implemented a new switch platform by replacing Comware-based HPE equipment with Cisco (Cat 9000s) switches to strengthen both the 802.1x-based NAC and security protocols. Managed and oversaw the delivery and availability of ICT Shared Services across all departments and service delivery locations, including the online community. Successfully improved service delivery by 52%, enhancing student and teacher satisfaction in using the computer lab. Led a major initiative to upgrade the ICT infrastructure, resulting in a 73% increase in adoptability while motivating strong, high-performing teams.