erikaitzko

Account And Operations Manager

With 3 years of experience in customer onboarding and account management, I have developed strong skills in managing teams, improving customer service processes, and ensuring client satisfaction. I thrive in collaborative environments where I can work closely with others to develop and implement strategies that enhance the overall customer experience.

I am looking for a job where I will get the opportunity to lead a team, solve challenging problems, and contribute to the continuous improvement of customer support operations. I am eager to bring my expertise in client relations, leadership, and operations to a dynamic and innovative company.

I would love a chance to make a meaningful impact, grow professionally, and be part of a team that values excellence and continuous learning. I am enthusiastic about the possibility of contributing to the success and growth of your company.


Experience: 3 years

Yearly salary: $74,000

Hourly rate: $40

Nationality: 🇨🇦 Canada

Residency: 🇨🇦 Canada


Experience

sales representative and gym manager
APEX Martial Arts Studio
2020 - 2021
Provide knowledge on martial arts classes. Implement sales automation processes. Act as the primary point of contact with clientele. Manage CRM and sales automation tools. Handle client contracts.
sales associate & customer service
Tennis Giant
2017 - 2019
Answer customer inquiries. Promote and sell tennis-related products and services. Maintain customer relationships. Ensure timely order fulfillment. Establish strong customer relationships.
marketing consultant
Primo International
2015 - 2017
Direct and plan media campaigns. Organize photoshoots. Manage social media accounts. Conduct market research. Brand development.

Skills

account-manager
affiliate
communication
copywriting
crm
customer-success
customer-support
data-entry
digital-marketing
discord
io
jira
marketing
microsoft
operations
project-manager
quality-assurance
reliability
security-guard
seo
english
french