erikamae

Customer Service Representative

 I’m Erika, a dedicated and empathetic professional with a strong passion for helping people and solving problems. With a background in customer service and excellent communication skills, I thrive in fast-paced environments where I can assist customers, resolve issues efficiently, and create positive experiences. I bring a calm, solution-oriented mindset to every interaction and am comfortable working across various platforms including chat, email, and phone support. I’m currently seeking a customer support role where I can contribute to a team that values responsiveness, clarity, and customer satisfaction. 


Experience: 3 years

Yearly salary: $12,000

Hourly rate: $30

Nationality: 🇵🇭 Philippines

Residency: 🇵🇭 Philippines


Experience

Account Associate
VXI Global Holdings B.V. (Phillipines)
2023 - 2024
Answering questions and inquiries of the buyer thru chat. Tracking buyer’s order. Logging the concern of the buyer. Help’s buyer to place an order. Providing the logistics information of the buyer’s order.
Medical Secretary
The Medical City
2022 - 2023
Arrange patient appointments. Respond to text/phone inquiries. Basic book keeping. Communicate with HMO representatives and Doctor's accountant. Keeping the workplace clean.
Customer Experience Agent
Alorica Cyberpod 3 Eton Centris
2021 - 2022
Resolve complaints and queries thru chat. Assist clients with their bills concern and other related concerns. Basic trouble shooting. Collate reports on customer’s satisfaction. Assistance in processing payments. Cross selling products related to customer needs. Utilizing technology to handle volume of chats.
Customer Service Representative
Teleperformance Ayala Malls Vertis North
2019 - 2020
Resolve complaints and queries thru phone call. Assist clients with their bills concern and other related concerns. Basic trouble shooting. Collate reports on customer’s satisfaction. Assistance in processing payments. Cross selling products related to customer needs. Utilizing technology to handle volume of calls.
Kitchen Staff
Greenwich Robinson’s Place Malolos
2017 - 2018
Serving customer needs to provide quality service. Organizing customers’ orders. Informing customers of deals and promotion thru flyers. Greeting customer warmly.

Skills

communication
data-entry
microsoft
social-media
video
customer-support
english
tagalog