ernsavenido

Manage daily merchant operation for hosted and S2S payment methods like deposit, withdrawal, chargeback, payout, refund, per minute and hourly reporting transaction, approval rates using tools like Tableau, PayGate10, Kora, Payaza, SecurePay10, G-Suites. Provide support to clients/merchants regarding payment method inquiries using tools like Freshdesk, Freshchat, Telegram, Slack, Whatsapp, MS teams, JIRA, Trello, Confluence with the collaboration of finance, tech, customer service to resolve payment issues promptly. Analyze per minute and hourly transaction for provide real-time updates of payment transactions to all our providers and merchants across India, Egypt, Nigeria, Pakistan.

Perform KYC and KYB onboarding, due diligence, reviews to existing and new clients ensuring all documents submitted satisfied the required standard under regulatory requirements, internal procedures, AML sanctions for whitelisted and restricted countries before onboarding. Conduct CDD and EDD checks for new and existing clients, identifying potential risk factors such as politically exposed persons (PEPs), adverse media, potential and possible hits, public records and name screening via Worldcheck. Collaborate with teams like compliance, sales, traders, business operation, risk management, AML for monitoring flagged accounts and escalating suspicious activities to relevant team as necessary.

Perform KYC onboarding, due diligence, reviews to existing and new clients ensuring all documents submitted satisfied the required standard under regulatory requirements, internal procedures, AML sanctions for whitelisted and restricted countries before onboarding. Conduct CDD and EDD checks for new and existing clients, identifying potential risk factors such as politically exposed persons (PEPs), adverse media, potential and possible hits, public records and name screening via Worldcheck. Do end to end transaction process from client Onboarding process up to setting up the CRM.

Coaching clients in using the MT4, MT5, SmartCharts trading platform for currency, indices, stocks and commodity market. Offering technical and webcast support to clients participating in online scheduled classes covering courses like learning Basic, Advance, Master trader. Performed the tasks involved in the client onboarding process, including account opening and KYC documentation aligned with legal and regulatory standards.

Assisting clients with technical support on navigating and executing trades via the trading platform (MT4, MT5). Also offers webcast support for online scheduled classes. Proactively address client issues through live chats, emails, tickets, deposits, withdrawals, subscription upgrades.