erubami

• Acted as a designated support agent for 110 students each semester. • Increase student retention rate by 60%. • Maintained customer satisfaction between 87% and 100% for 2 years. • Utilized and developed tools for managing customer complaints. Dec 2022 - Dec 2024 Remote (Idaho USA) • Handle inquiries through live chat, email, phone, and social media channels. To over 110 students every semester • Provide accurate and timely customer service. • Provide outstanding technical support by leveraging expertise in troubleshooting. • Listen to customer complaints and inquiries, assess their needs, and provide appropriate solutions. • Maintain strong communication skills to provide top-notch customer service. • Utilize technical knowledge to diagnose hardware and software issues.

System Manager – Max-Migold Ltd Lagos, Nigeria (Remote/Hybrid) At Max-Migold, I led the digital transformation of internal operations by implementing scalable, tech-driven solutions. My work focused on streamlining systems and integrating software tools to optimize team collaboration, productivity, and digital presence. Key Responsibilities & Achievements: Spearheaded the development and maintenance of the company’s website and internal software systems, improving performance and user experience. Managed cross-functional teams, including developers and designers, to execute product and operational goals. Introduced low-code/no-code automation tools (e.g., Microsoft Power Apps) to enhance business workflows, reducing manual processes. Developed tech-driven solutions that supported business growth and aligned with modern digital trends. Collaborated with leadership to define and implement strategic technology initiatives that increased operational efficiency and data visibility. This role strengthened my technical leadership, full-stack development, and cross-team coordination skills—laying a strong foundation for contributing to dynamic and decentralized Web3 ecosystems.

In this role, I was responsible for optimizing the organization’s operational efficiency through the strategic use of technology. I led initiatives that improved workflow automation, enhanced staff productivity, and strengthened the company’s digital identity. Key Contributions: Increased team productivity by over 70% by tracking and streamlining all core operations using purpose-built software tools. Conducted hands-on training for staff on adopting digital tools and technologies, improving task execution speed and accuracy. Championed the adoption of technology across departments, fostering a more tech-enabled work culture. Designed impactful graphic assets—including banners, flyers, and visual content—that supported internal communications and brand consistency. This role combined technical problem-solving with creative design and laid the groundwork for my continued growth in software development, operations optimization, and tech-driven innovation.