esybest

Results Driven It And Banking Professional

Results-driven IT and banking professional with over 9 years of experience in customer service and financial services, supported by strong academic and technical expertise in Computer Science (BSc) and Information Technology (MSc). Certified in Cybersecurity and Blockchain Technology, with proven ability to bridge the gap between technology, security, and customer experience. Adept at problem-solving, risk management, digital transformation, and providing innovative solutions in fast-paced financial environments. Seeking opportunities in IT consulting, cybersecurity, fintech, and digital banking roles in Sweden.


Experience: 6 years

Yearly salary: $36,000

Hourly rate: $20

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

Banking Customer Service Officer
OCEANIC ABD ECOBANK NIG LTD
2008 - 2016
Delivered customer-focused financial services for over 5 million Customers, ensuring efficient resolution of banking inquiries, technical issues, and account management. Led digital service initiatives, helping customers transition to e-banking, mobile applications, and fintech solutions, monitor mobile payments, investment portfolio, bvn capturing manager. Collaborated with IT and security teams to ensure safe and compliant customer transactions. Recognized for achieving 95%+ customer satisfaction ratings consistently. Trained and mentored junior staff on banking operations and customer relationship management.

Skills

social-media
customer-support
english
igbo