esybest
Results Driven It And Banking Professional
PROFESSIONAL SUMMARY
I am a tech-savvy professional with a strong foundation in Computer Science and Information Technology, combined with extensive customer service leadership experience in the banking sector. Certified in Customer Management and Blockchain Technology, with proven ability to manage online communities, resolve conflicts, and foster engaging digital environments. Active on social media, with a passion for building user trust and creating vibrant, supportive online communities.
CORE SKILLS
A. Community management & moderation
B.Conflict resolution & customer support
C. Blockchain & Web3 technology knowledge
D. Social media engagement & digital communication
E. Problem-solving & team collaboration
F. Data-driven decision-making
CERTIFICATIONS
Certificate in Customer Management
Certificate in Blockchain Technology
COMMUNITY ENGAGEMENT & TECH ACTIVITIES
Active participants in blockchain and tech communities across Twitter, Telegram, and Discord.
Helped moderate online forums and social groups, ensuring respectful and safe interactions.
Shared educational content offline about tech, create engagement and awareness.
I am a tech-savvy professional with a strong foundation in Computer Science and Information Technology, combined with extensive customer service leadership experience in the banking sector. Certified in Customer Management and Blockchain Technology, with proven ability to manage online communities, resolve conflicts, and foster engaging digital environments. Active on social media, with a passion for building user trust and creating vibrant, supportive online communities.
CORE SKILLS
A. Community management & moderation
B.Conflict resolution & customer support
C. Blockchain & Web3 technology knowledge
D. Social media engagement & digital communication
E. Problem-solving & team collaboration
F. Data-driven decision-making
CERTIFICATIONS
Certificate in Customer Management
Certificate in Blockchain Technology
COMMUNITY ENGAGEMENT & TECH ACTIVITIES
Active participants in blockchain and tech communities across Twitter, Telegram, and Discord.
Helped moderate online forums and social groups, ensuring respectful and safe interactions.
Shared educational content offline about tech, create engagement and awareness.
Experience: 6 years
Yearly salary: $36,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Banking Customer Service Officer
OCEANIC ABD ECOBANK NIG LTD 2008 - 2016
Delivered customer-focused financial services for over 5 million Customers, ensuring efficient resolution of banking inquiries, technical issues, and account management. Led digital service initiatives, helping customers transition to e-banking, mobile applications, and fintech solutions, monitor mobile payments, investment portfolio, bvn capturing manager. Collaborated with IT and security teams to ensure safe and compliant customer transactions. Recognized for achieving 95%+ customer satisfaction ratings consistently. Trained and mentored junior staff on banking operations and customer relationship management.
Skills
community-manager
content-writer
social-media
customer-support
english
igbo