eta02
Customer Support Representative
My name is Oghenebredjo Eta Ovotu, and I help Web3 teams, startups, and founders stay organised, efficient, and growth-focused. I work as a virtual executive assistant, administrative assistant, customer support specialist, community manager, and operations support professional, and I also contribute to research, strategy, and project coordination.
I manage calendars, emails, and workflows so executives can focus on high-impact decisions. I organise documents, track records, handle invoices, reconcile payments, and ensure processes run smoothly and accurately. I work with sensitive information and make sure nothing slips through the cracks.
In community management, I engage and support members on Discord, Telegram, and other platforms, moderate discussions, track feedback, and help onboard new users. I turn community insights into actionable improvements that drive engagement and product growth.
For research and strategy, I analyse markets, track competitors, conduct user research, and turn data into actionable decisions. I coordinate projects, monitor milestones, and ensure plans are executed efficiently to help teams achieve measurable results.
I am skilled with automation and productivity tools such as Zapier, Monday, and other CRMs. I use them to manage workflows, automate repetitive tasks, track leads and pipelines, schedule appointments, and generate reports. I build systems that save time, reduce errors, and make teams more productive, scalable, and organised.
Resourceful, reliable, and results-focused, I take ownership, adapt quickly, and focus on outcomes that improve operations, grow communities, and deliver projects successfully.
I am looking for opportunities as a community manager, virtual executive or administrative assistant, customer support specialist, operations support professional, project or programme coordinator, or research and strategy support, where I can help teams run more smoothly, grow faster, and achieve meaningful results.
Experience: 5 years
Yearly salary: $50,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria