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Customer Support At Beam
Web3 Customer Support and Community Manager experienced in blockchain projects like Beam. Sophon and NPC. Passionate about decentralization, user experience, and helping users navigate crypto. Looking for new challenges in Web3 support and community operations
Experience: 1 year
Yearly salary: $10,000
Hourly rate: $20
Nationality: 🇧🇷 Brazil
Residency: 🇧🇷 Brazil
Experience
Customer Support (2025 – Present)
Beam 2025 - 2025
Provide technical assistance for validators and node operators, handle user tickets, troubleshoot on-chain and connectivity issues
Customer Support
Sophon 2025 - 2025
Multilingual technical support for blockchain node operators, diagnosed on-chain errors, improved user experience and documented solutions. Contributed to FAQs and internal documentation updates for support efficiency.
Community Manager (2025 – Present) (Volunteer)
NPC 2025 - 2025
Manage and moderate community channels, engaging with holders and newcomers.
Skills
admin
community-manager
customer-service
customer-support
moderator
python
english
portuguese