evianphillipe

Innovated and implemented a streamlined form of communication. Changing all annual meetings with stakeholders to every 3 months. Chairing and overseeing meetings with retail tenants every 2 months. Communication also included a go to 'Live Chat' service. Internally developed to remedy 'surface' issues, with chats backed up to local cloud drive for easy access. Overseeing eight property managers with regular training, courses aided by the internal system. My role also included all stages of recruitment and conflict resolution for all staff, Allocating property managers to specific sections according to their skill-set and background. This included Commercial, Private and F&B. Monitoring compliance, health & safety and safe work practices. Remaining customer focused, attentive, professional at all times with all tenants regardless of their rental status or branding. Fulfilling all contractual obligations regarding tenancy leases. Ensuring, contract disputes, compliance, liability and health & safety are followed up swiftly by the internal Legal team.

Full responsibility for a team of 25 staff members and all store operations. Working and achieving monthly KPI's reporting to the regional manager via telephone and video chat. Rota allocation, health & safety audits, stock ordering, effective merchandising and recruitment. Liaising with Assistant Manager with regards to staff, merchandising, internal events and holiday requests. Leading extensive sales training sessions with staff members, ensuring the team is fully equipped for customer service at all times. Working with a variety of software including Office 365 and Workday to forecast sales, rota, notices and sales targets. Planning community outreach days and regional staff events.

Managed a team of fifteen staff members towards their personal and store targets. This included daily sales training sessions. Plus monthly staff evenings at local establishments. Coordinating with store manager for the steady rotation of perishable and non-perishable stock. This included rota management for the best possible staff line up on a daily basis. The pinnacle of this preparation paid off when our small store reached the top of the LUSH Like for Like charts in London two consecutive times. Effectively merchandising the store, working alongside core staff members for the best possible experience for new and established customers. Recruitment of temporary staff during core sales periods, ensuring staff are well-trained, open to learn and ready to inspire others. Daily briefing with store manager to facilitate community opportunities to maximise sales. Including in store product parties and community outreach at schools.

Assisting teacher with all classroom duties including handouts, corrections and work ethic. Worked with students who required additional help and supporting main teacher. Helping students develop independent learning skills. Aiding the main teacher with their marking and record keeping. Providing assistance with school trips, ensuring the safety of students