expandreas

Delivered comprehensive technical support to global offices via VoIP PBX systems, email, and enterprise CRM ticketing platforms. Administered hybrid infrastructure including Windows Server, Linux application hosts, Active Directory, and network services. Installed, configured, and maintained hardware including desktops, laptops, NUCs, printers, IP phones, switches, access points, servers, and supporting infrastructure. Executed automated operating system and corporate software deployments using standardized Endpoint Management tools. Monitored and maintained the corporate IT environment to guarantee system integrity, high availability, and optimal performance. Authored and updated IT procedures, administrative guides, and troubleshooting documentation within the company knowledge base.

Provided expert multi-tier technical support to international offices via phone, email, and CRM ticketing systems across Linux and Windows environments. Oversaw installation, configuration, and lifecycle maintenance of hardware including desktops, laptops, NUCs, printers, IP phones, switches, access points, servers, and core infrastructure. Deployed operating systems, security patches, and corporate applications utilizing standardized Endpoint Management solutions. Monitored and maintained corporate IT environments to ensure operational stability, efficiency, and security compliance. Created and maintained standard IT procedures, user guides, and technical documentation for the internal knowledge base.

Handled customer inquiries efficiently via phone, chat, email, and CRM platforms with focus on first-contact resolution. Provided technical troubleshooting for mobile SIM plans and services while driving customer satisfaction and retention. Delivered tailored retention solutions, including data packages and account adjustments, to resolve issues and reduce churn. Escalated complex technical issues and network anomalies to engineering teams to ensure rapid resolution of service outages.

Delivered first-line customer and technical support for an online betting platform, managing high-volume concurrent chats and emails. Resolved technical account issues and handled escalated player inquiries with accuracy, professionalism, and empathy. Offered tailored retention packages, bonuses, and account incentives to enhance user engagement and brand loyalty. Escalated critical payment gateway and platform bugs to second-line technical teams during live service disruptions.

Provided first-line remote technical support for Norwegian postal service employees, ensuring rapid resolution of enterprise IT issues. Installed, configured, and remotely supported postal network equipment, including barcode scanners, workstations, and specialized printers. Logged, categorized, and documented case resolutions in CRM ticketing systems to support knowledge sharing and SLA compliance. Escalated complex network and infrastructure incidents to Tier-2 engineering teams to guarantee swift, accurate resolution.

Managed workshop operations, delivering hardware and software servicing for enterprise and private clients. Performed malware remediation, data backup/recovery procedures, and custom workstation builds to strict client specifications. Delivered on-site technical support, system deployments, and enterprise network installations, earning a Certificate of Completion. Recognized as the most profitable ICT Service Operations Trainee for outstanding technical performance and commercial results.

Developed core technical competencies in configuring, maintaining, and supporting enterprise ICT infrastructure and networks. Gained hands-on experience administering servers, workstations, routing equipment, peripherals, and client-server environments. Completed a practical industry internship providing real-world technical support and corporate systems maintenance.