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Providing customer support via written communication channels. Analyzing situations and resolve customer problems. Collaborating with internal project departments to resolve customer issues. Collection and initial analysis of documents for compliance procedures. Such as KYC (Know your customer), KYT (Know your transaction), SOW (Source of wealth), SOF (Source of funds), DOF (Destination of funds). Transfer of the listed documents to compliance AML team. Working with internal documentation and preparing reports. Participating in developing the knowledge base (instructions, regulations, rules). I am currently working at Wallet. However, web3 is not showing this experience without ear end selected.

Support for taxi users on complex and urgent requests. Providing related departments with the information necessary to solve the problem. Registration and processing of requests in internal systems.

Delivery of cargo throughout the EU, mainly Poland, Germany, Austria, the Netherlands, Belgium, the Czech Republic, France. Maintaining supporting documentation.

Full consultation of users on product issues, placing orders, returns and guarantees. Processing and distribution of written requests and complaints from clients of Yandex.Market and Yandex GO, Uber (Russian, English languages). Providing related departments with the information necessary to solve the problem. Registration and processing of requests in internal systems.

However due to COVID quarantine and absence of guests performing various task connected with other hotel facilities.

Receiving orders for the manufacture of products from granite (Tombstones etc.) Consulting clients on the types, terms and prices of work by grades and types of stone. Completing various kinds of tasks from working with documents to organizing delivery of building materials.

Consulting clients on the services of the service center, receiving and registration equipment for repairs, delivering repaired equipment. Monitoring the progress of repairs, informing clients. Searching for the spare parts and components, order picking for the service center. Full customer support on site and remote. Keeping records of spare parts and components, logging them into the database, adding them to the service center website, maintaining current information on their presence. Keeping records of components and purchased equipment. Selling accessories (mice, cables, и etc.). Inspecting/testing redeemed devices (mobile phones, tablets, laptops, PS`s and their components, monitors, acoustics).

Organizing the work at the facility. In the winter season, supervising the work of 20 subordinates. Drawing up work schedules, keeping time sheets. Personnel training. Purchasing and maintaining the ski equipment and other property. Accounting and safety of inventories. Property write-off and disposal. Conducting inventories. Full material liability. Minor repairs inside of the facility. Consulting guests of the center on all issues related to the operation of complex. Resolving conflicts.

Building and configuration of PCs and laptops of any complexity and configuration. Building PC for specific user needs. Diagnostics of various malfunctions. Fixing various malfunctions of PCs and laptops (everything except soldering). Maintaining the cooling systems of PCs and laptops (cleaning, replacement thermal compound). Installing and configuring Windows operating systems. Installing and configuring software in Windows environment. Eliminating viruses and their consequences without reinstalling OS. Coordinating the terms, costs, types of work with clients. Employee coordination. Consulting clients about buying and maintaining computer equipment, selling computer equipment and related products. Consulting customer remotely (via phone or on internet) on various types of malfunctions. Gathering statistics and analysis of the service center. Maintaining cash discipline. Maintaining company standards. Resolving conflict situations with clients. Maintaining customer’s database.