f1lure12
Customer Support/Junior Aml Analyst/Kyc Specialist
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With more than 11 years of professional experience, including over five years in customer support and more than three years in fintech and digital assets, I bring a combination of strong customer-facing expertise, hands-on KYC experience, analytical thinking, and a solid understanding of how customer operations and compliance processes work together.
I believe I can bring to a fintech or crypto company a combination of operational experience and a strong understanding of the customer side of financial services.
I am accustomed to dealing with sensitive information, complex cases, urgent requests, and situations where accuracy and judgement are equally important. My previous experience in customer support has also taught me how to communicate clearly with customers while maintaining internal policies and professional standards.
I am particularly interested in developing my career further in the areas of customer support, KYC, AML. My current experience has given me a practical understanding of how customer support, KYC processes, and AML operations are connected, and I am motivated to deepen my knowledge and take on more responsibility in this area.
Experience: 4 years
Yearly salary: $30,000
Hourly rate: $0
Nationality: 🇧🇾 Belarus
Residency: 🇧🇾 Belarus
Experience
Customer Support Specialist\KYC Specialist
Utorg Labs 2026 - 2026
- Handling support tasks with control over resolution or escalation through the ticketing process. - Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction. - Communicating, monitoring, and assisting merchants. - KYC Process via Sum Sub. - Screening customers against sanctions, PEP, and adverse media lists. - Collaborating with other departments to address customer tasks and issues. - Expanding and maintaining an internal knowledge base to keep it up to date
Customer Support Agent\Junior AML Analyst
TG Wallet Inc. 2024 - 2025
- Providing customer support via written communication channels. - Analyzing situations and resolve customer problems. - Collaborating with internal project departments to resolve customer issues. - Collection and initial analysis of documents for compliance procedures. Such as KYC (Know your customer), KYT (Know your transaction), SOW (Source of wealth), SOF (Source of funds), DOF (Destination of funds). Transfer of the listed documents to compliance AML team. - Working with internal documentation and preparing reports. - Participating in developing the knowledge base (instructions, regulations, rules).
Customer support
Uber Systems Bel LLC 2023 - 2024
Support for taxi users on complex and urgent requests. Providing related departments with the information necessary to solve the problem. Registration and processing of requests in internal systems.
International delivery driver
TRANS-SPED ZIOMEK SPÓŁKA 2022 - 2023
Delivery of cargo throughout the EU, mainly Poland, Germany, Austria, the Netherlands, Belgium, the Czech Republic, France. Maintaining supporting documentation.
Lead Customer Support
Uber Systems Bel LLC 2021 - 2022
Full consultation of users on product issues, placing orders, returns and guarantees. Processing and distribution of written requests and complaints from clients of Yandex.Market and Yandex GO, Uber (Russian, English languages). Providing related departments with the information necessary to solve the problem. Registration and processing of requests in internal systems.
Spa center manager
UAB Villon. Vilnius Grand Resort. 2020 - 2021
However due to COVID quarantine and absence of guests performing various task connected with other hotel facilities.
CEO assistant
Kobrin-Granit 2020 - 2020
Receiving orders for the manufacture of products from granite (Tombstones etc.) Consulting clients on the types, terms and prices of work by grades and types of stone. Completing various kinds of tasks from working with documents to organizing delivery of building materials.
Service center manager
Pervyiy Service 2019 - 2020
Consulting clients on the services of the service center, receiving and registration equipment for repairs, delivering repaired equipment. Monitoring the progress of repairs, informing clients. Searching for the spare parts and components, order picking for the service center. Full customer support on site and remote. Keeping records of spare parts and components, logging them into the database, adding them to the service center website, maintaining current information on their presence. Keeping records of components and purchased equipment. Selling accessories (mice, cables, и etc.). Inspecting/testing redeemed devices (mobile phones, tablets, laptops, PS`s and their components, monitors, acoustics).
Chief Administrator of Training Complex
Republican Ski Resort “Silichy” (Presidential Supervision) 2018 - 2019
Organizing the work at the facility. In the winter season, supervising the work of 20 subordinates. Drawing up work schedules, keeping time sheets. Personnel training. Purchasing and maintaining the ski equipment and other property. Accounting and safety of inventories. Property write-off and disposal. Conducting inventories. Full material liability. Minor repairs inside of the facility. Consulting guests of the center on all issues related to the operation of complex. Resolving conflicts.
Service center administrator / Computer equipment seller / Master of repair and maintenance of computer equipment
ITGarant LTD 2014 - 2017
Building and configuration of PCs and laptops of any complexity and configuration. Building PC for specific user needs. Diagnostics of various malfunctions. Fixing various malfunctions of PCs and laptops (everything except soldering). Maintaining the cooling systems of PCs and laptops (cleaning, replacement thermal compound). Installing and configuring Windows operating systems. Installing and configuring software in Windows environment. Eliminating viruses and their consequences without reinstalling OS. Coordinating the terms, costs, types of work with clients. Employee coordination. Consulting clients about buying and maintaining computer equipment, selling computer equipment and related products. Consulting customer remotely (via phone or on internet) on various types of malfunctions. Gathering statistics and analysis of the service center. Maintaining cash discipline. Maintaining company standards. Resolving conflict situations with clients. Maintaining customer’s database.
Skills
analyst
blockchain
communication
compliance
customer-service
customer-support
hardware
web3
english
russian