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• Served as a Finance Executive for Lirunex Limited, a global brokerage firm registered in multiple jurisdictions that offers trading in fiat and cryptocurrency. • Led daily payment processing and transaction monitoring via multiple banks and payment gateways, handling multi-currency settlements (THB, MYR, CNY, SGD) and cryptocurrencies (USDT, USDC). • Maintained payment channel stability by reconciling deposits across gateways and banks, ensuring accuracy, compliance, and fraud prevention. • Collaborated with payment service providers to resolve channel-related issues, including complex deposit discrepancies. • Verified customer bank account details to ensure secure withdrawals and prevent financial losses. • Generated payment performance reports, tracking conversion rates and settlement timelines for management review. • Coordinated with internal teams to ensure smooth payment operations and customer satisfaction. • Reduced average operation response time from 10–20 mins to 5–10 mins. • Identified and flagged suspicious transactions, mitigating risk. • Improved SLA compliance rate, boosting operational efficiency.

• Managed client relationships for OCBC Bank in the Singapore market. Handled a high volume of calls every day, guiding customers on various banking products and helping them solve their issues on the spot. This has led to high customer retention and positive feedback. • Created and managed service tickets, following up with customers as needed to ensure a smooth resolution process. • Suggested and implemented a few small changes to our quality checks, which helped us catch more issues early and improve service accuracy. • Promoted self-service banking options, giving customers more control and boosting engagement, while also increasing cross-sell opportunities.