fatherfigure
It System Administrator
Dynamic IT System Administrator with 4+ years of hands-on experience in providing extensive ICT technical support, managing and optimising ICT systems to ensure smooth operations and security. Possess demonstrated adept knowledge of ICT Security Best Practices, virtualisation technologies, disaster recovery planning, Hardware maintenance, Tier 1&2 Support and Python for machine learning. Proven track record in reducing downtime, improving system performance, and displaying a sense of urgency when addressing hardware and software faults. Committed to lifelong learning in a dynamic and varied work environment with opportunities for career growth and personal development.
Experience: 2 years
Yearly salary: $86,000
Hourly rate: $40
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
IT Support (NYSC)
Africa Polling Institute 2021 - 2022
Demonstrated strong critical thinking and analytical skills in handling researching options, researching computer bugs, and facilitating their solution. Leveraged excellent communication and negotiation skills to answer telephone calls from users and resolved 100% of clients’ complaints and disputes with their information technology questions and problems. Successfully Troubleshot and resolved hardware, software, and networking issues, resulting in a 30% downtime reduction and improved system performance. Implemented and monitored advanced IT security procedures to secure data and network infrastructure, leading to a 50% reduction in security incidents. Collaborated with regulatory and compliance departments to assess and mitigate the impact of infrastructure changes, achieving 100% compliance with IT standards.
Skills
product-manager
english