favifo

Administrative Support

Customer Service and Virtual Support professional with over six years of experience supporting customers across banking, corporate, and service environments. Proven track record in remote service delivery, digital communication, CRM systems, and end-to-end customer issue resolution. Strong background in account support, administrative coordination, documentation processing, and workflow management. Adept at maintaining service quality across virtual platforms while ensuring data accuracy, regulatory compliance, and high customer satisfaction. Well-positioned for remote customer service, virtual assistant, and operations support roles.

Experience: 5 years

Yearly salary: $20,000

Hourly rate: $20

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria

Experience

Office Manager

VIFO Enterprise

2016 - 2017

Drafted professional written correspondence for billing inquiries and service clarifications, improving customer understanding and reducing follow-up complaints significantly. Managed office inventory systems and procurement processes, maintaining accurate records and ensuring uninterrupted operational support across departments. Delivered consistent customer service through proactive communication with clients, strengthening long-term relationships with customers, staff, and external vendors.

Front Desk Associate

Bimfol Monogramming

2013 - 2014

Provided front-line customer support by managing inquiries, directing calls, and delivering detailed information on products and service offerings. Maintained professional reception services by greeting clients, managing visitor records, and ensuring a positive customer experience across all interactions. Handled customer complaints and escalated complex service issues appropriately, ensuring timely resolution and adherence to service quality standards. Supported customer retention through personalized service delivery, contributing to repeat business and increased customer referrals.

Skills

community-manager

customer-service

customer-support

moderator

web3

english

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