fdmocho

Design, development, and integration of operational tools and interfaces between monitoring, ticketing, internal dashboards, and third-party vendor management. Developed services and processes (Node.js) for data analysis, integration, and automation, including deployment, provisioning, licensing, and hardware/software details. Defined logic/rules for reactivity and notifications based on data accessed through various integration/automation methods and formats (Nodejs/Python). Architected and implemented Jira ticketing system to replace IBM TSRM; integrated data from Tivoli monitoring with first OpenNMS/Cassandra CentOS installation. Led global Jira Service Desk automation, development, and integration for over 80 projects worldwide. Configured, integrated, and automated Zabbix monitoring tool (>180,000 nodes) with asset management and licensing tools. Provided data for internal dashboard visualizations. Supported and developed Atlassian tools (Jira Server, Confluence) and Salesforce. AWS EC2, S3.

Managed network monitoring and administration for 1,600 sites. Worked with various PMS vendors (Oracle, Springer Miller, Hetras) in IP and RS232 environments. Managed, troubleshooted, and maintained hotel IPTV and VOD systems in a Debian environment. Conducted network management in a dense environment (~1600 HSIA networks). Managed HP, Cisco switches, proprietary access controllers (HP, Dell, Colubris). Developed MEAN stack applications and administered Windows Server environments.

Managed, troubleshooted, and maintained network devices and access controllers. Conducted network troubleshooting using tools like Wireshark and Perl. Developed scripts for Linux administration (Debian, CentOS).

Provided technical support for various software solutions. Managed databases (Oracle, SQL) and developed reports using Crystal Reports and Report Builder. Administered systems and provided remote support (SSH, Remote Desktop, Logmein, Webex, TeamViewer, Bomgar). Worked with virtualization technologies (VMware vSphere, Virtual PC, Virtual Box).