felipemasiero

As being promoted to Senior level, responsibilities assigned such as: Assigning and sending tickets internally between team members; Responsible for cases and tickets which key customers are involved; Responsible to inform the whole Customer Success Group of the company regarding updates of general problems occurring with the software; Help Local Language Agents from all Europe by giving support and creating technical articles for them and for customers. Search for improvements that could help on Customer Support in general. Being the central point of contact of the whole Company.

Training on-site at Compusoft Germany for 4 weeks regarding Winner Flex software. Help Local Language Agents from all Europe by giving support and creating technical articles for them and for customers. Search for improvements that could help on Customer Support in general. Being the central point of contact of the whole Company.

Oversee Software documentation, supporting 400+ program users/clients. Perform software documentation analysis and translate software documentation (Portuguese, English and Spanish). The documentation ranges from descriptions of complicated systems software installations to an on-screen help guide for a word-processing program. Create and edit technical documentation according to software and IT programs updates, and pre-documentation received from the requesting sector. Keep the knowledge base of the company's products updated.

Install and configure Windows Server. Create users, share folders, permit for users and folders. Install MySql and SQL Server, PDF Reader and Office package.

Specialist in analyzing system problems, glitches, and errors; making constant corrections and reviews. Responsible for customer communication, problem resolution, and telephone calls to clients to identify their individual needs and questions regarding the system.

Solve technical issues of products when receiving feedback from customers. Assist customers with questions related to company products, taking calls constantly. This position was temporary and provided me with the training necessary to accept my next job proposal.