finspoke
Crypto Customer Support & Onboarding Specialist
I am a Crypto Customer Support and Onboarding Specialist with 3+ years of experience guiding users on cryptocurrency, forex, and trading platforms. I run Finspoke, a financial education platform teaching crypto trading, risk management, and platform navigation. I am seeking remote roles in crypto support, onboarding, customer success, or community management to help users succeed and grow engaged trading communities.
Experience: 3 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Community Manager/Social Media Moderator
Finspoke Community 2023 - 2026
Managed online communities focused on crypto, finance, and trading topics. Answered questions, resolved user issues, and encouraged engagement. Created content that promotes participation, learning, and discussion. Collected feedback from users to improve support, onboarding, and educational resources. Built trust and strengthened relationships between users and the Finspoke brand.
Crypto Trading Educator & Content Creator
Finspoke 2022 - 2026
Educated audiences on cryptocurrency, forex, and trading concepts. Simplified complex trading topics for beginners and first-time traders. Guided users on onboarding, platform navigation, and deposits. Engaged with community members and answered questions about trading platforms. Provided insights into risk management, market analysis, and trading strategies. Built and maintained a trusted online presence for Finspoke community.
Crypto & Trading Support Consultant
Freelance/Self Employed 2022 - 2026
Guided clients on cryptocurrency, forex, and CFD trading platforms. Assisted users with account setup, verification, and first deposits. Provided troubleshooting support for platform issues and transaction errors. Educated users on trading features, risk management, and best practices. Maintained high customer satisfaction through clear and professional communication.
Customer Support & Virtual Assistance
Freelance/Self Employed 2021 - 2026
Assisted clients with account setup, troubleshooting, and platform navigation. Responded to customer inquiries via email, chat, and messaging apps. Resolved issues related to deposits, transactions, and account access. Ensured professional communication to maintain high customer satisfaction. Educated users on platform features and basic trading concepts.
Skills
community-manager
crypto
customer-success
customer-support
english