firdausdwi
It Professional
Experienced IT Professional with 4 years of dedicated experience in helpdesk and IT Staff functions. Adept at resolving diverse technical challenges and delivering effective solutions. I am a strong communicator, highly focused on user satisfaction, and committed to making a positive contribution to the future IT team.
Experience: 5 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
IT Support
PT. Alsok Bass 2025 - 2025
troubleshooting Hardware and Software, Printer, Scanner, Wifi, CCTV
ERP Software Deployment and Trainer
PT. Pelni Logistic 2025 - 2025
Training and Deployment system ERP (Odoo)
Staff IT
PT Batara Guru Teknologi 2022 - 2024
Provided technical support to employees for various IT issues, including computer (PC/laptop), printer, application software, and network connectivity problems. Performed operating system installations, software configurations, and hardware troubleshooting. Committed to resolving issues efficiently and providing a positive user experience. Performed routine maintenance and repairs on CCTV systems to ensure optimal functionality. Responsible for network (LAN/WAN) installation, configuration, and troubleshooting. Conducted routine server computer maintenance to ensure system performance and availability. Implemented and managed file servers using Rocky Linux, including sharing and access rights configuration.
IT Helpdesk and Support
PT Bridgestone Tire Indonesia 2020 - 2021
Diagnosed and efficiently resolved technical issues, minimizing downtime and its impact on productivity. Provided training and education to users on effective use of IT devices and systems. Recorded and documented all interactions and solutions provided within the ticketing system. Provided direct technical support to internal users regarding hardware, software, and networks. Managed and maintained IT systems and infrastructure, including installation, configuration, and software updates. Collaborated with other IT teams to resolve more complex issues and implement new solutions.
Microsoft Office Migration
PT. Toyota Astra Motor 2019 - 2019
Migration Micsoroft Office 2019 to Microsoft 365
Skills
copywriting
graphic-designer
hardware
network-engineer
social-media
web-designer
writer
customer-support
english