fishb

 With over 16 years of experience in the BPO industry, I have developed and honed my skills in customer service, sales, quality assurance, coaching, and team leadership. I have successfully collaborated with renowned clients such as Dell, Hertz, Samsung, Coinbase and Kraken, consistently exceeding expectations in customer satisfaction, net promoter score, and revenue generation. I also possess nearly two years of valuable experience within the dynamic crypto industry.

As a Team Lead at TELUS International Philippines, I effectively managed and supervised a high-performing team of customer service and sales representatives. I ensured adherence to program policies, guidelines, and key performance indicators (KPIs) while consistently exceeding targets. I conducted regular training sessions, actively monitored calls and chats, and provided personalized coaching to enhance product knowledge, communication skills, and sales techniques. I fostered strong relationships with managers and clients through regular reporting, constructive feedback, and proactive issue resolution. My primary focus was to empower and enable my team to deliver exceptional customer service and innovative solutions while achieving both company and client objectives..