flaviabm

Led a customer onboarding redesign project, decreasing the number of steps by 40% and streamlining the process, which increased the customer conversion rate by 15% within one quarter. Designed and implemented digital statement integration into bank reconciliation application, decreasing average user processing time by 15 minutes per reconciliation task. Simplified payment gateway’s user interface by implementing user-friendly navigation, decreased user task completion time by 30% and boosted user satisfaction scores by 40% as a result. Led more 2 UX/UI projects, driving the complete end-to-end design flow process, from initial research and requirements definition to prototyping, usability testing and final implementation. Spearheaded collaboration between development, design, and marketing teams, resulting in the successful launch of three new product features and a 25% increase in user engagement metrics. Analyzed flaws and refined more than 8 prototypes, ensuring resource savings and an improved customer experience. Piloted interviews and tested a new product flow with representatives from 10 companies in individual remote sessions.

Led a customer onboarding redesign project, decreasing the number of steps by 40% and streamlining the process, which increased the customer conversion rate by 15% within one quarter. Designed and implemented digital statement integration into bank reconciliation application, decreasing average user processing time by 15 minutes per reconciliation task. Simplified payment gateway’s user interface by implementing user-friendly navigation, decreased user task completion time by 30% and boosted user satisfaction scores by 40% as a result. Led more 2 UX/UI projects, driving the complete end-to-end design flow process, from initial research and requirements definition to prototyping, usability testing and final implementation. Spearheaded collaboration between development, design, and marketing teams, resulting in the successful launch of three new product features and a 25% increase in user engagement metrics. Analyzed flaws and refined more than 8 prototypes, ensuring resource savings and an improved customer experience. Piloted interviews and tested a new product flow with representatives from 10 companies in individual remote sessions.

Resolved over 100 critical bugs in OI's PegaSystem platform, improving system stability by 40%. Architected and delivered 50+ user stories on the PegaSystem platform, leveraging Scrum methodologies to enhance features directly impacting 4.3 million OI customers, improving user experience. Collaborated with a 10-person, cross-functional team from Accenture and Oi, facilitating daily meetings and refinements that ensured alignment on the development of key platform features and updates. Daily use of the control panel of call management tools, applying Agile (SCRUM) methodologies. Rectified code defects in PegaSystem platform, resolving 200+ tickets and minimizing system errors reported by 30%, which included critical defects reported by end users.

Resolved over 100 critical bugs in OI's PegaSystem platform, improving system stability by 40%. Architected and delivered 50+ user stories on the PegaSystem platform, leveraging Scrum methodologies to enhance features directly impacting 4.3 million OI customers, improving user experience. Collaborated with a 10-person, cross-functional team from Accenture and Oi, facilitating daily meetings and refinements that ensured alignment on the development of key platform features and updates. Daily use of the control panel of call management tools, applying Agile (SCRUM) methodologies. Rectified code defects in PegaSystem platform, resolving 200+ tickets and minimizing system errors reported by 30%, which included critical defects reported by end users.