flooora99
Customer Service Representative
I'm a certified customer service representative with an excellent Communication skill,I posses the ability to empathize with customers, remain patient, and provide personalized support. As a customer service representative, problem solving is my priority. I'm Skill in resolving customer issues efficiently, troubleshooting problems, and finding solutions.I equally ensure I'm Familiar with the products or services rendered by the company in other to provide accurate information and support.
Experience: 5 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer care representative
MAGIC 2023 - 2025
Helped investors with their queries and concerns related to cryptocurrency trading, wallets, and transactions. Resolved technical issues, such as login problems, transaction errors, or wallet malfunctions and equally advised on the need for maximum security using password management and two-factor authentication. Enlightened investors on the basis of crypto, trading strategies, and platform features.
Customer support agent
BEEDS consult 2020 - 2023
I worked with various tools and technologies to provide excellent support to customers. These includes the use of live chat platforms, Emails and other social media platforms. I provided real-time support to customers, responded-to their questions and resolved complex issues. I ensured that these problems were documented and follow ups where made where necessary.
Skills
communications
community-manager
crypto
social-media
customer-support
english